Reference

namatoto Terms & Conditions for Your Account

These Terms & Conditions set out the rules that govern your namatoto account — from how you open it and verify your phone number, to how deposits via…

Account Verification RequiredDANA, OVO, GoPay & QRIS CoveredWithdrawal Policy IncludedJurisdiction-Aware Access

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What These Terms Cover for You

namatoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply from the moment you complete phone verification and open your account. They define your rights and obligations when using the lobby, including how your wallet interacts with DANA, OVO, GoPay and QRIS deposits. We require one verified account per person; operating

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duplicate accounts breaches these terms and may result in your account being reviewed. Withdrawal requests are processed only to the payment method used for the matching deposit — bank transfer or virtual account withdrawals follow BCA, BRI, Mandiri or BNI clearing schedules. Eligibility to use any
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part of our platform depends on local law, and we reserve the right to restrict access where local law permits us to do so. If you disagree with any clause, the correct step is to contact our support team before continuing to use the account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS DISPUTE CHANNELS

How to Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or you believe your account has been actioned incorrectly under our policy, there are three direct…

HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under Our Policy

namatoto stores your account data on encrypted servers. Below are the six key areas our policy addresses directly — from cookie use to how you can request changes…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure lobby page performance.

Account Data Retention

We retain account records, transaction logs and phone verification data for as long as your account remains active, and for…

Payment Data Handling

Wallet identifiers for DANA, OVO, GoPay and QRIS are stored only to match your deposit to your withdrawal request; we…

Account Security Steps

Phone verification is mandatory before your first deposit. If you suspect unauthorised access, use the account lock option in your…

Data Change Requests

To update your registered phone number or request a copy of your stored account data, submit a request through the…

Policy Contact

For formal Terms & Conditions queries — including access eligibility that depends on local law — email our compliance address…

Common Questions About namatoto Terms & Conditions

The questions below cover what our Terms & Conditions require from you, what they protect you from, and how to act if something does not match your understanding of the policy.

The complete Terms & Conditions are published in the Help Centre on namatoto.club. You can navigate to each section individually or download the full document as a PDF from the same page.

Access to certain lobby features and wallet options depends on local law. Players in Semarang or Makassar follow the same account rules, but specific feature availability may vary where local law permits or restricts it.

No. Our Terms & Conditions require one account per verified phone number. Linking separate DANA or OVO wallets to different accounts belonging to the same person breaches the one-account rule and may lead to a review.

Transaction records and account verification data are retained for a period after closure as required where local law permits. You can request a copy of your stored data before or after closing by contacting support.

If a QRIS scan posts to our system but does not credit your account within five minutes, our policy requires you to open a support ticket before resubmitting. This protects against double-credit situations covered under Section 4.

We notify registered accounts of material changes via the email or phone number on file before updates take effect. Continuing to use your account after the notice period counts as acceptance of the revised terms.

Raise the dispute through live chat between 08:00 and 23:00 WIB, or email our compliance address found in the Help Centre footer. Include your account ID and the terms clause you believe was misapplied.

namatoto Terms & Conditions for Your Account

How to Reach Us About These Terms

Account Security and Your Rights Under Our Policy

Cookie Policy

Account Data Retention

Payment Data Handling

Account Security Steps

Data Change Requests

Policy Contact

Common Questions About namatoto Terms & Conditions

01 Where can I read the full namatoto Terms & Conditions document?

02 Do the Terms & Conditions apply differently depending on where I am in Indonesia?

03 Can I use multiple accounts with different DANA or OVO wallets?

04 What happens to my account data if I close my namatoto account?

05 How do the Terms & Conditions cover QRIS payment disputes?

06 Can namatoto change the Terms & Conditions without telling me?

07 Who do I contact if I think my account was closed incorrectly under your policy?

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